Delete Your Account

You can close your CashPilot account yourself at any time. It takes effect immediately.

How to delete your account

1. Log in with your mobile number and OTP, in the mobile app or on this website.
2. Open Profile and choose Delete my account.
3. Type DELETE to confirm.

Log in and delete my account

What happens

• Your account is disabled. You are logged out on every device and can no longer log in with your mobile number.
• The tokens used to send you app notifications are removed, so notifications stop.

What is kept, and why

• Your profile (name, mobile number, email, employee code) and your login history stay on record with the disabled account.
• Transactions and bills you were part of stay in each company's records. Companies are required to keep their accounts.
• The audit trail of changes to those records is kept for the same reason.

Having your personal details erased

If you also want your personal details erased from a closed account, write to the support contact shown in the app. We will erase them within 30 days, except for records a company or the law requires us to keep; those are kept without your name and mobile number.

When an account cannot be closed straight away

• You are the only Admin of a company that has other people in it. Make someone else an Admin first, so the company is not left without one.

Cannot log in, or want your account back?

If you no longer have access to your mobile number, or you want a closed account reopened, contact the support contact shown in the app from a contact we can verify.